We are so grateful for the advice and guidance of the Porter Khouw Consulting team. They helped us evaluate our prior agreement, pointed out service problems that were impacting student satisfaction, and helped us achieve 24-7 anytime dining in Moody Towers dining commons – a concept the students had been asking about – by re-bidding our agreement. We are so pleased with the outcome! Porter Khouw Consulting has continued to be a great resource for us – helping us evaluate the implementation of 24-7 anytime dining in our new agreement and pointing out concerns so they can be addressed quickly. Porter Khouw is a great team to have on your side to be your advocates. It’s helpful to have the breadth of their knowledge at your disposal – providing insights about universities and colleagues you can call or visit for advice on new programs and services. We always felt taken care of by Carolyn, Shaun, and David and know that they will continue to be a partner in the success of our food service operation.
Emily Messa, Associate Vice President Chancellor, Associate Vice Chancellor, Associate Vice President for Administration, University of Houston System
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PKC identified the challenges with our dining program and developed creative solutions that our student leaders are excited about. One of the particularly outstanding aspects of working with you is that the result of this process provided us with a very detailed contract we can use on a daily basis to make sure that our contractor is meeting all terms of the agreement and providing the high quality of service our students and campus community deserves.
Joanne Borfitz, Associate Vice President for Community Affairs & Auxiliary Services, Colgate University